A Call Centre is a big investment and a huge commitment for a business. Because of that, our customers often request our expertise in assisting them in setting up their Call Centre(s). Technology is key in the successful deployment of a highly effective Call Centre, however it is critical that investment into the correct technologies is made from the onset.

The following steps are critical to establish a successful Call Centre:

• Set business goals and objectives
• Establish wether a physical or virtual call centre is required
• Discover any operational constraints
• Establish budgetary constraints
• Implementation/Development of ITSM or CRM platform
• Develop KPI’s & KPA’s
• Call Centre Agent Recruitment
• Call Centre Agent Training
• Establish Call Centre Metrics for reporting and performance managing
• Disaster Recovery
• Call Centre Promotion

At Function1 we have partnered with various industry leading companies, this is so that we can provide the best of the best in technologies required to run a highly effective yet cost effective Call Centre. We are able to provide the following key :

• ITSM/CRM Systems
• VOIP Platforms
• Queue based Platforms
• Connectivity Solutions
• Call Centre Furniture
• Call Centre Hardware & Software